WE’RE HERE TO HELP

We send an email when your order is confirmed and another when it's on the way. If you haven't heard from us, check your spam folder first, then drop us a message in the contact form at the bottom of this page.

Orders typically arrive within 1-2 business days. We’ll send you an email the moment your order is on its way.

For individual orders, we currently deliver within Bali only. If you are a business outside Bali, please get in touch at support@balirain.id or fill out the form below.

We move fast to get your order out. If there is a serious issue, fill in the form at the bottom of the page or email us at support@balirain.id, and we'll do our best to assist you.

Rain is water in its most natural state. While most water travels through soil and pipes, we catch ours straight from the sky before it ever touches the ground. This gives us a source that is naturally soft, 100x cleaner than bottled water standards, and entirely free from microplastics.

It's a choice that's better for you and better for Bali. By looking up for our water, we aren't depleting the island's precious groundwater supply.

Absolutely. Unlike groundwater that requires heavy chemical treatment, our rain is harvested above the earth and passes through a multi-stage filtration and sterilization process.

We've engineered a system that preserves the water's natural softness while ensuring it exceeds absolute purity standards before it ever enters our production stage.

We are proudly Bali-based. All of our products are locally made right here on the island. We collect rainwater and brew on-site at our factory in Uluwatu.

Yes. All Bali Rain products carry full BPOM certification, Indonesia's national food and drug safety approval. You'll find the QR certification code on every label.

It's at our core. Rainwater harvesting is regenerative by nature; we source from the sky rather than extracting Bali's limited groundwater supplies. We don't claim to have every answer, but we are committed to being part of the solution. Our ethos is built into every ethical practice and social initiative we lead to support the island that sustains us.

Yes, we do wholesale for businesses across Bali and neighboring islands. If you run a café, hotel, health center, or retail space and want to stock Bali Rain, we'd love to hear from you. Get in touch on our Wholesale Page.

With 100+ partners across the island, we’re easy to find. Check our Stockists Page to see which of your favorite local cafés, hotels, or retail spots has us in stock.

Yes, everything we brew is 100% vegan and gluten-free. Our Sparkling Rainwater, Sourbucha™, and Immunity Shot are all keto-friendly, while our Ginger Root Beer is crafted for those who don't mind a few more carbs.

We're all about the celebration and none of the alcohol. Every Bali Rain drink is alcohol-free and made to be enjoyed at any hour.

Most of our products contain 0 grams of sugar. Sparkling Rainwater, Sourbucha™, and Immunity Shot are all sugar-free. The exception is our Ginger Root Beer, which contains 14 grams per 330 ml bottle.

It starts where all water should: the sky. We harvest rainwater before it ever touches the ground, then apply a multi-stage filtration and sterilization process to ensure absolute purity. Carbonated for a crisp finish, it's water at its cleanest state.

Sourbucha™ is our long-fermented kombucha made from 100% filtered rainwater and packed with organic acids to support your gut health. The Science of Sour breaks down all the sugar, leaving it at exactly 0 grams while building a complex, tart flavor. It’s keto-friendly and truly sugar-free.

Check out the full Sourbucha™ lineup on the Shop All page.

A concentrated shot made with our signature KCL Kombucha Vinegar, 100% filtered rainwater, and a blend of botanicals, such as red and elephant ginger, turmeric, lemon, and black pepper. We use a bioactive base and whole ingredients to deliver maximum potency in every shot.

Our Ginger Root Beer is a classic soda without the classic sugary decoy. Brewed on a foundation of pure rainwater and a high-contrast, double-ginger blend balanced by real lime and clove. It’s a whole-ingredient soda with 14 grams of sugar per 330ml bottle, transparently crafted and intentionally fresh.

All our products have a one-year shelf life when stored in the fridge.

• Sparkling Rainwater: Can be stored outside the fridge while unopened.
• Sourbucha™, Immunity Shot, and Ginger Root Beer: These must stay cold. Once out of the fridge, they should be consumed within 4 hours.
• For the best fizz: Keep your bottle cold and ensure the cap is closed tight. This helps the carbonation hold up for up to 48 hours.

Yes, we do! Unlike the typical brand community, we are an organic collective of people based in Bali who care about our health, our work, and the world we're building around us. We share our wins, insights, and connect with each other.

From time to time, we drop exclusive invites and extra drops for fellow members.

Visit our Community Page to join The Bali Rain Network.

Hit the WhatsApp button at the footer, or visit our Community Page. Once you’re in, we will reach out to you directly to welcome and onboard you. We individually onboard members to keep our community safe from bots and spam.

Rainmaker is our ambassador program with perks and rewards. If you love Bali Rain and love sharing about us, then you might be our Rainmaker!

Check out the Community Page to enter the program.

Absolutely. If your business, event, or community aligns with what we stand for, we'd love to hear from you. Reach out to us on WhatsApp and share your proposal.